Feedback & Complaints Procedure

1 Introduction

At Your Trusted Pharmacy, we are committed to providing high-quality service and ensuring customer satisfaction. If you are not satisfied with any aspect of our service, we encourage you to inform us so that we can address the issue and improve our services.

2 How to Make a Complaint

If you have a complaint about our services, products, or any aspect of your experience with Your Trusted Pharmacy, you can contact us through any of the following channels:

Please provide as much detail as possible, including your name, contact details, order number (if applicable), and a clear description of the issue.

3 Complaint Handling Process

Upon receiving your complaint, we will follow the process below:

4 Resolution and Escalation

• If you are satisfied with our response, we will consider the complaint resolved.
• If you remain dissatisfied, you may request a further review by a senior manager.
• If you are still unhappy after our internal review, you may escalate your complaint to the General Pharmaceutical Council (GPhC) or the NHS England Complaints Team, depending on the nature of the complaint.

5 Contacting Regulatory Bodies

If your complaint is not resolved to your satisfaction, you can contact the following regulatory body:

6 Confidentiality

All complaints will be handled in a confidential manner and in accordance with data protection laws.

7 Continuous Improvement

We take all complaints seriously and use them to improve our services. Regular reviews of complaints are conducted to identify areas where we can enhance our processes and customer experience.

8 Contact Us

If you have any questions regarding our complaints procedure, please contact us at Support@yourtrustedpharmacy.co.uk or +44 7742 920623.