How we collect, use, and protect your personal data. Last updated June 2025.
Medical data is always treated confidentially. We will never disclose it unless legally required or permitted to do so, and it will not be used for marketing unless you give express permission.
Your Trusted Pharmacy Ltd (registered number 16511989), whose registered office is at 2 Stonebridge Street, Leicester, England, LE5 3PA ("YourTrustedPharmacy", "we", "us" or "our") knows that you care how information about you ("Your Data") is used and shared, and we appreciate your trust in us to do that carefully and sensibly. We respect your privacy and are committed to protecting Your Data.
This Privacy Policy ("Policy") forms part of our website terms and conditions. It explains what happens to any personal information that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please review it regularly.
YourTrustedPharmacy is a controller and responsible for all personal data it receives and holds. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Policy. If you have any questions, including any requests to exercise your legal rights, please contact the DPO:
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
We may collect, use, store and transfer different kinds of data about you, categorised as follows:
We also collect Aggregated Data (statistical or demographic data) for internal purposes. This is anonymised and does not identify you directly. If we ever combine Aggregated Data with Your Data in a way that could identify you, we treat it as personal data under this Policy.
We will only use the information we collect from you as follows:
Where you have consented to marketing, we may use Your Data to provide information about our products and services, related products that may interest you, or — where expressly permitted — to allow selected third parties to contact you about their goods and services.
You may withdraw your marketing consent at any time by emailing Support@yourtrustedpharmacy.co.uk. This will not affect your use of our services.
Where you have given express permission, we may also use your Medical Data to send you specialist information about products and services relevant to your health needs. This information would never be shared with third parties for their own marketing. You may withdraw this consent at any time by emailing us at the address above.
We have put in place appropriate security measures to prevent Your Data from being accidentally lost, used, accessed without authorisation, altered or disclosed. Access to Your Data is limited to employees, agents, contractors and third parties who have a business need to know, and they are subject to a duty of confidentiality.
We retain Your Data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. We are required by law to retain certain categories of data (including Medical Data, Identity Data and Contact Data) for specified periods after we stop providing services to you.
We may share your Identity, Contact, Financial and Medical Data with:
We also work with the following External Third Parties who carry out processing activities on our behalf:
We may also share Your Data where permitted by law — for example in the event of a merger, acquisition, sale or reorganisation of the company, or to prevent fraud and comply with anti-money laundering regulations. Other than in the specific circumstances set out above, we will never share your Medical Data without your express consent.
Some of our third-party processors are based outside the United Kingdom or European Union, so their processing of Your Data may involve a transfer outside these territories. Whenever we transfer Your Data internationally, we ensure a similar degree of protection is afforded by implementing at least one of the following safeguards:
Email Support@yourtrustedpharmacy.co.uk if you want further information on the specific mechanism used when transferring Your Data internationally.
In certain circumstances, you have the following rights under data protection law in relation to Your Data:
Request a copy of the data we hold about you and check we are lawfully processing it (commonly known as a data subject access request).
Request that any incomplete or inaccurate data we hold about you is corrected.
Ask us to delete or remove Your Data where there is no good reason for us continuing to process it, subject to legal obligations.
Object to processing based on legitimate interests, or where we are processing Your Data for direct marketing purposes.
Ask us to suspend processing of Your Data in certain scenarios, such as while we verify its accuracy or the basis for processing.
Request that we transfer Your Data to you or a third party in a structured, commonly used, machine-readable format.
Withdraw consent at any time where we rely on it to process Your Data, without affecting the lawfulness of prior processing.
No fee applies unless your request is clearly unfounded, repetitive or excessive. We aim to respond within one month.
To exercise any of these rights, please email Support@yourtrustedpharmacy.co.uk or call 07801 219407 and ask to speak to the DPO.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.
On occasion we include links to third-party websites, plug-ins and applications on this website. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Please do not hesitate to contact us regarding any matter relating to this Policy: